Investigating flight crew strategies to cope with unexpected events : a multi-layered extended control model of joint crew-automation activity
Although commercial aviation is a highly standardized and ultra-safe industry, there are still times when the flight crew are faced with an unexpected situation, and must respond appropriately. This article studies how to characterize variability in flight crew strategies handling unexpected events, problematic as well as successful. Hollnagel’s Extended Control Model (ECOM) is operationalized as
