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Serviceföretag är beroende av att frontlinjepersonalen kan infria varumärkeslöftena i mötet med kunden. En förutsättning för att kundens förväntningar ska uppfyllas är att budskapen i den interna och den externa kommunikationen överensstämmer. Storytelling är ett effektivt marknadsföringsverktyg för att få värderingarna att genomsyra frontlinjepersonalens agerande samtidigt som berättelserna förme

Board gaming has to a large degree, been studied based on historical sources. Ironically, this is true even for prehistoric games, where the Icelandic sagas have been used as a starting point for a deductive hunt for the mysterious game Hnefatafl. Later studies of gaming have to a large extent been transferring older research results. According to the author, this has created a rather skewed pictu

Nearly US$25 trillion is currently invested through Collective Investment Vehicles (hereinafter: “CIVs”) worldwide. CIVs calculate net asset values (hereinafter: “NAV”) on a daily basis, since such values are the basis for subscriptions and redemptions. In calculating net asset values, a CIV must take into consideration any withholding tax benefits by applicable tax treaties. CIVs require certaint

ABSTRACT Author: Amanda Larsson Title: Origin and Identity – A study about how adoptees can apprehend the significance of the biological family for who they are Supervisor: Mikael Sandgren The purpose of this study is to find what meaning the biological family has for the sense of identity among adoptees as well as what meaning the possibility to be able to talk about the adoption with the adopti

Issue of study: Knowledge management is recognised as an essential part of company strategy, with the potential to generate significant competitive advantage. The theoretical basis of knowledge management is well developed, however the practical implementation is not well adapted with regards to construction organisations. More research with a practical perspective regarding knowledge management

The present paper discusses the process of young immigrant integration from the point of view of policymakers. The focus in narrowed to application of multiculturalism in pre-primary, primary and secondary education strategies as a tool for integration. Interpretation of multiculturalism is compared in two countries – Germany and Sweden and on two levels – national and supranational. The paper is

Organizations are increasingly using communicative strategies to try influencing consumers to create a positive image around them. However, the image is an im-material concept in the mind of the consumer, which can create problems for or-ganizations since it is not possible to predict the image that will be assign to them. The study therefore intends to create an understanding of how consumers cre

The aim of this research is to critically investigate and analyze the possible links between the emerging paradigm of corporate social responsibility (CSR) and sustainable tourism, as well if it can be considered for further improvements of mass tourism planning and management in the islands of the Bahamas. This study enquires into the Bahamas’ relative history of mass tourism, the role of mass to

This research shows the impact of credit rating change (thereafter CRC) announcements on the combined entities following mergers and acquisitions. In looking at the effect of CRC announcements on share prices, we measure the level of influence that a credit upgrade or downgrade has on the equity value of firms. Existing literature disputes the applicability of share price as a measure of value cre

Nowadays, innovation and technological development are considered as crucial for the development and economic growth of regions and nations. Knowledge interactions hold a central position in the innovation process. In line with this, researchers as well as politicians emphasize that knowledge interactions need to be facilitated. This approach has been adapted to the cross-border regional context a

Scientists estimate that in order to contain global warming below 2°C, only around 900 GtCO2, can be emitted between 2013 and 2050. Recent research shows that in order to meet this target, global demand for fossil fuels has to decline. In their 2014 report, The Carbon Tracker Initiative calculated that a global emission restriction in accordance with the 2-degree target would require a market pric

Climate change places pressure on rural land in terms of carbon sequestration, biomass for substitution and adaptation of crops. Land use can both positively and negatively influence the runoff regime, therefor a catchment perspective is important when developing climate strategies. This is also important with respect to flood-risk that will increase with climate change. Here I investigate if ther

Background: Supply Chain Management is receiving increased attention as companies are trying to remain competitive in a global and challenging environment. An important topic to consider when managing the supply chain is inventory control. Companies today have enormous investments in inventories, which means that there are potential improvements regarding tied up capital in raw materials, work-in-

The aim of this thesis is to analyze the impact of China’s entry into the WTO on European banks’ market access in China and Chinese banks’ market access in the EU. To answer the above question the best way of research is to make a survey from the industry’s perspective. In the legal part, I made a broad analysis of banking legislation for market access in the EU and China. In the business part, pr

Many workers are exposed to heat stress that can be exacerbated by the type of clothing they wear. The resulted heat strain can lead to short or long-term heat-related disorders. This study aimed to measure clothing properties of sugarcane field workers and evaluate the heat strain by an international standard, predicted heat strain model (PHS). The clothing thermal insulation and evaporative resi

This is the third report form the CO2 Monitoring Task Force on the multiple input streams of in-situ observations that are requirement for the Copernicus CO2 Monitoring and Verification Support capacity to: (i) calibrated and validate the space component, (ii) assimilate data in the models and integrate information in the core of the system, and (iii) evaluate the output generated by the system fo

BACKGROUND: Breastfeeding in public continues to be contentious with qualitative evidence confirming that women face many challenges. It is therefore important to gain understanding of not only the challenges but also what women perceive is helpful to breastfeed in public.METHODS: A cross-sectional study was conducted with women living in Australia, Ireland or Sweden currently breastfeeding or hav