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Syftet med vår uppsats var att utreda behovet av multilingvistisk kundservice på den svenska marknaden samt att studera hur företag hanterar kunder med icke-svensk bakgrund. Vårt sekundära syfte vara att undersöka affärsmöjligheter för ett multilingvistiskt call center. Uppsatsens teoretiska ramverk består av kundbaserad teori, där teorier kring Customer Relation Management, kundservice, call cent

With this thesis we want to prove that by using a single formula for picking stocks, Joel Greenblatt’s ‘’Magic Formula’’, it is possible to achieve returns higher than those achieved by a related index. To prove this, we will construct a portfolio, according to “The Magic Formula”, and backtest the portfolio in the Swedish stock market. The test period will be March 1999 to January 2010 and we wil

As part of a research grant aimed at producing chicken feed from the novel microalgae Scenedesmus sp., called the ReMAPP project, this thesis investigates opportunities to increase the conservation potential and protein digestibility utilizing solid-state lactic acid fermentation and commercial enzyme additives. The lactic acid fermentation mimics the traditional agricultural ensiling process, whe

Purpose: Environmental sustainability in the wine industry has become increasingly important. Most countries have implemented programs to ensure sustainability. In South Africa, the majority of wine farms belong to the sustainability scheme. However, small and medium wine farms face challenges in adopting sustainability practices. Therefore, this research investigates the barriers faced by SME win

This thesis examines the way in which Sweden opted to set up its taxation on the supply of energy from renewable sources and whether they are in line with EU tax law. Windmills in Sweden are granted a lower-rate tax than other sources of renewable energy production, which is stated to be within the scope of the de minimis Regulation. Firstly, the thesis starts by examining what State aid is, looki

This thesis investigates the remanufacturing potential of the electric front cross differential (eFXD) within the context of the circular economy (CE) and the R‑framework. Environmental assessment, mechanical validation and structured component classification are combined to identify opportunities and limitations for remanufacturing. The results show that a limited number of components, the tube h

The essay deals with implications for Human Rights development in light of China's rise to power. It discusses the problem from three perspectives, China's Human Rights commitment, the clash between western and Asian values and China's potential influence. It is mainly an overview and discussion of the problems and complexities involved in the development. From these three perspective

Palliative care clinicians provide psychological support throughout their patients' journeys with illness. Throughout our series exploring the psychological elements of palliative care (PEPC), we suggested that the quality of care is enhanced when clinicians have a deeper understanding of patients' psychological experience of serious illness. Palliative care clinicians are uniquely poised to offer

Denmark has long been known as a pioneer in renewable energy technology development. Apart from technological leadership, Denmark has also been the home to many community-based renewable energy initiatives. Citizen involvement in local energy projects has been key to increasing and maintaining acceptance to wind, solar and biomass. Three Danish islands (Bornholm, Samsø and Ærø) have been particula

Motivation: The precise prediction of protein secondary structure is of key importance for the prediction of 3D structure and biological function. Although the development of many excellent methods over the last few decades has allowed the achievement of prediction accuracies of up to 80%, progress seems to have reached a bottleneck, and further improvements in accuracy have proven difficult. Resu

BackgroundRapid myelin water imaging (MWI) using a combined gradient and spin echo (GRASE) sequence can produce myelin specific metrics for the human brain. Spinal cord MWI could be similarly useful, but technical challenges have hindered routine application. GRASE rapid MWI was recently successfully implemented for imaging of healthy cervical spinal cord and may complement other advanced imaging

Transportation equity is vital for the fulfillment of citizens’ activities. To make better decisions for transportation planning, it is appropriate to have a method to evaluate each mode and assign an equity score to it. This paper aims to propose a method to assess the level of equity using different transportation modes in each zone of a city. Here, the equity level takes into account on one sid

The COVID-19 pandemic is a crisis that is "creeping" in its onset and "slow-burning" in its duration. It is characterized by extreme uncertainty, ambiguity, and complexity, presenting an unprecedented need for response across sectors and political-administrative levels. While there has been an explosion of research papers into the national strategies for handling the pandemic, empirical publicatio

Introduction. The cure rate of early stage Hodgkin's lymphoma (HL) is excellent; investigating the late effects of treatment is thus important. Esophageal toxicity is a known side effect in patients receiving radiotherapy (RT) to the mediastinum, although little is known of this in HL survivors. This study investigates the dose to the esophagus in the treatment of early stage HL using different RT

In recent years, social work with migrants and ethnic minorities has developed as a field of research and practice. Further, it is recognised in the literature that the increased processes of human mobility in today’s societies have driven a growing focus on inclusive cities, especially in larger urban areas where ethnic diversity and cultural heterogeneity can be found alongside newly arrived mig

In this work, we introduce P3HT (poly(3-hexylthiophene-2,5-diyl)) as an efficient hole transport material (HTM) for lead-free Cs3Sb2I9perovskite-inspired solar cells. The P3HT doubles the power conversion efficiency (PCE) of the solar cells (PCE = 2.5% for the champion device) by improving all of the figures of merit: the fill factor, open-circuit voltage, and the short-circuit current. The maximu

To date, the most efficient perovskite solar cells (PSCs) require hole-transporting materials (HTMs) that are doped with hygroscopic additives to improve their performance. Unfortunately, such dopants negatively impact the overall PSCs stability and add cost and complexity to the device fabrication. Hence, there is a need to investigate new strategies to boost the typically modest performance of d

The combination of digital breast tomosynthesis (DBT) with other imaging modalities has been investigated in order to improve the detection and diagnosis of breast cancer. Mechanical Imaging (MI) measures the stress over the surface of the compressed breast, using a pressure sensor, during radiographic examination and its response has shown a correlation with the presence of malignant lesions. Thu