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Authentication for phone calls is important for companies with hundreds of customers wanting to access sensitive information. However, it is sub-par compared to authentication when using applications or websites. In this thesis, seven models have been developed for how to use BankID as the authentication service during phone calls. The purpose of all models is to use the BankID API to provide the

Public transport affects people on a daily basis and therefore it is important for the public transport sector to improve the user experience for travellers. Simplicity is a keyword in the improved user experience where mobile solutions play an important role for the experience. The aim in this master thesis is to explore ways how to use a smartphone to make it easier for travellers and how to pre

Today, technology is everywhere in our everyday lives whether it is wanted or not. The world has become digitalized and this development continues for each year that passes. The Swedish government has now (2018) updated the curricula for both kindergarten and elementary school to include more digital aspects in the teaching. With this background, this thesis (project) set out to design a digital a

The purpose of this thesis was to examine how fasteners for mobile phone housing in metal sheet could be designed. The assignment was defined by Sony Ericsson Mobile Communication and the work was done in close cooperation with them. Sony Ericsson has had metal in their covers before but only as a cosmetic layer, the bearing parts have been made in moulded plastic. The reason to make a cover where

Denna studie berör gästnöjdhet och återkoppling vilka är viktiga aspekter när man arbetar med kunder. Speciellt inom hotellindustrin är detta viktigt då bra service handlar om att känna sin gäst. Hotellen vill veta alla bekymmer eller funderingar som gästen har medan de är kvar på hotellet för att kunna kompensera innan de lämnar. För att möjliggöra detta behöver hotellen ha bättre kommunikation mThis study concerns guest satisfaction and feedback which are important aspects when working with customers. In the hotel industry this is especially important since good service is about knowing your guest. The hotels want to be aware of any concern while the guest is still at the hotel to be able to compensate before they leave. In order to do so, the hotels need a better communication with thei

Background: Most strokes and cardiovascular diseases (CVDs) are potentially preventable if their risk factors are identified and well controlled. Digital platforms, such as the PreventS-MD web app (PreventS-MD) may aid health care professionals (HCPs) in assessing and managing risk factors and promoting lifestyle changes for their patients. Methods: This is a mixed-methods cross-sectional two-phas