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Syftet med vår uppsats var att utreda behovet av multilingvistisk kundservice på den svenska marknaden samt att studera hur företag hanterar kunder med icke-svensk bakgrund. Vårt sekundära syfte vara att undersöka affärsmöjligheter för ett multilingvistiskt call center. Uppsatsens teoretiska ramverk består av kundbaserad teori, där teorier kring Customer Relation Management, kundservice, call cent

The communicating home concept has been defined by identifying the dominating communication technologies to/from and in the homes, the most important customer behavior and user needs, the dominating products and the dominating actors of the industry. The evaluation of the communicating home industry has been performed with a five forces framework analysis and theories regarding value migration and

The purpose of this thesis is to study and determine how working in cross functional teams can generate value in an effort to facilitate innovation. An inductive scientific perspective is chosen as the research approach. A single case is investigated with the theoretical framework based on Resource Based View, Intellectual Capital, Innovation theory and theories concerning Cross Functional Teams.

Summary Title Are older consumers of interest for the Swedish Apparel market? A study of older consumers’ attitudes and interests in apparel Deadline 12 January, 2007 Course FEK 533 Authors Brusk Kutlay and Linda Nordén Tutors Björn Carlsson and Roland Knutsson Keywords Older consumer, apparel, lifestyle, attitudes, consumer behavior Purpose The purpose of this paper is to investigate weather the

Resultatet av studien visar att det finns komparativa skillnader på tre olika nivåer. (1) På den nationella nivån framhålls den för arbetstagaren extensiva svenska arbetsrätten och den generösa sjukförsäkringen som potentiella orsaker till att sjukfrånvaron är högre i Sverige än i Danmark. (2) På den organisatoriska nivån konkluderas att de svenska organisationerna har starkare tonvikt på hälsa oc

This thesis addresses the theoretical treatment of photoelectrons in attosecond and free-electron laser sciences. Wehave implemented methods that extract information on the photoionization process, which we use to investigateinterferometric schemes with particular focus on multiphoton ionization and strong-field effects in attosecondmetrology and coherent control of photoelectrons in free-electron

This article is a revised version of a keynote given at the 18th Nordic Conference on Systematic Theology: Hope in Dark Times, held in Stavanger on 10–13 January 2019. The aim of the article is to ponder how Jewish and Christian discourses on hope can contribute in a critical way to contemporary political and philosophical discussions of hope. Taking its cue from the biblical idea of messianic red

This article looks at upcycling and the library of things from intellectual property law perspective

This study investigates the effects of Age of Onset of Acquisition (AOA) and the quality and quantity of input on the longitudinal development of gender in the acquisition of French by simultaneous (2L1) and successive bilingual children (cL2). There's an on-going debate regarding the main factors underlying linguistic development in bilingual children. Two independent variables, AOA and input, ha

SynopsisVarious protolytic species of thiols RSH (thioglycolic acid, l-cysteine, dl-penicillamine, and glutathione) in rapid equilibria with each other reduce trans-[Pt(CN)4Cl2]2- in parallel, halide-bridged electron transfer reactions. A linear Brønsted correlation between the reactivity of the thiolate anions RS- and their basicity is observed. The mechanism derived might be used as a model for

Since 2008, the Swedish government has launched occasional offers of funding for graduate schools aimed at practising teachers. The fundamental purpose of this initiative is to enhance quality in the Swedish school system by implementing what is stated in the Education Act, namely that education at all levels should be based upon scientific knowledge and evidencebasedexperience. The Swedish Resear